Claims

The team here at Ryder Insurance is committed to providing clients with superior customer service and to advocate on their behalf when the unexpected happens. We understand that claims are never something a client wants to deal with, and we are here to help clients through what can be a very difficult time in their life.

Ryder Insurance is dedicated to handling claims in an efficient and professional manner. We understand that no two clients or claims are the same and we are here to provide personalized customer service to meet our client’s individual needs. Our knowledge of the insurance industry and our commitment to continuing education will ensure that our clients are provided with the best possible service when working with them and their insurance company.

Our clients are our number one priority and our goal is to not only meet, but exceed their expectations.

Reporting a claim during business hours:

Contact our office and speak with your Account Executive or Account Manager.

*The benefit of discussing a claim with your broker, prior to reporting it to your insurance company is that a broker can advise how the claim can potentially affect your rates.

Reporting an emergency claim after hours:

In the event that a claim is an emergency or after hours it can be reported directly to the insurance company.

Once a claim is reported:
An adjuster will contact you by phone, usually within one to three business days. During severe storms such as wind/hail, it may take longer for the adjuster to contact you and we ask that you please do what is necessary to avoid further loss. Please take photos before any emergency repairs are made and retain all receipts.

Depending on the type and severity of the claim, the adjuster may or may not meet with you in person. Claims such as burglaries may be settled by an adjuster over the phone. Water damage and fire claims will require a visit from the adjuster or the restoration company.

The most common issue in a claims procedure is the communication between the insurance company and you. If you have difficulty contacting the adjuster or understanding the procedure, please contact us for assistance.

The adjuster will arrange repair or replacement of the damage once coverage is determined. In the event of a theft claim you may be asked to provide written estimates for replacement of the stolen items and will be asked to make a police report. In all cases you will be asked to complete and sign a Proof of Loss form.